FAQ

+HOW DO I PLACE AN ORDER?

We offer paperless ONLINE-ORDERING. The system will require you to make an account for better monitoring and ease of use.

An ORDER CONFIRMATION will be sent to you via email with further instructions AFTER YOU PLACE YOUR ORDER.

+HOW MUCH IS IT?

+ HOW DO I PAY FOR MY CONFIRMED ORDER?

DEPOSIT PAYMENT AFTER YOU PLACE YOUR ORDER.

We currently offer the following payment channels:

BANK DEPOSIT / ONLINE TRANSFER , GCASH TRANSFER TO OUR BANK ACCOUNT, CASH/GCASH FOR (ON-SITEWALK-INS ONLY).

DEPOSIT/TRANSFER TO ONE of the FOLLOWING ACCOUNTS

BPI SAVINGS ACCOUNT
SUNNY16 STUDIOS INC - SA# 1993-2271-25
BDO SAVINGS ACCOUNT
SUNNY16 STUDIOS INC - SA# 0124-7005-8585

Send a copy of your deposit slip / screen capture of the confirmation to PAYMENTS@SUNNY16LAB.COM.

Use the SUBJECT : PROOF OF PAYMENT < your name> < your ORDER NUMBER>

This also applies if you receive an email that you have a pending balance for your order and need to make an additional payment.

We will hold your films at the Lab for a month and try to contact you 2x for payment confirmation before we dispose of all unpaid orders.

NO NEED TO WAIT FOR CONFIRMATION OF PAYMENT FROM US, AFTER EMAILING YOUR PROOF OF PAYMENT, SEND YOUR FILM TO THE LAB ASAP.

NO DEPOSIT CONFIRMATION/PAYMENT/ODER NUMBER, NO PROCESS.

+ HOW DO I SEND YOU MY FILM PAID/CONFIRMED ORDER?

After emailing your proof of payment, you can do one of the following (no need to wait for us to acknowledge your payment):

You can MAIL-IN Film in from anywhere in the Philippines or the world (LBC, DHL, FEDEX, USPS, TNT, JRS, 2GO, J&T PHILPOST etc**) or use a DELIVERY APP / SERVICE from anywhere within Metro Manila (GRAB / LALAMOVE / MR SPEEDY, ANGKAS (AT YOUR EXPENSE/Please pay the delivery fee to the driver before sending to us) use to this address:

SUNNY 16 LAB c/o NOEL CAPULE
30 MATINO ST. REGRAY BUILDING, SIKATUNA VILLAGE, DILIMAN QUEZON CITY.
+639610853790
DAILY, 9am - 7pm.
PLEASE TELL THE DRIVER TO GO AROUND THE SIDE OF THE BUILDING (WE ARE BEHIND BIG AL'S SIKATUNA)

DO NOT FORGET TO LABEL YOUR PACKAGE ON THE OUTSIDE WITH THE FOLLOWING INFO:

YOUR COMPLETE NAME and CONTACT NUMBER
ORDER NUMBER (emailed to you after placing an order)

PACK YOUR FILM WELL in easy to dispose paper bags or small box or ziplock. No need to include the plastic canister.

+ HOW LONG DOES IT TAKE TO FINISH/SCAN/PRINT MY ORDER?

Orders can take as fast as 1-3 days (most colored film) to as long as 2-4 Days (black and white). 3-5 Days (ECN-2 Motion Film ), 3 to 4 weeks for (Slide E6 Film) to deliver (scans or soft copies).

Negatives and prints shall be out for delivery a few days after you receive your soft copies/scans.

RUSH ORDERS is 2x the price per roll upon request.

+ WHAT HAPPENS TO MY MY FINISHED ORDER? CAN I USE GRAB/LALAMOVE/COURIER TO PICKUP MY ORDER?

All FILM SCANNED FILES will be uploaded to a google drive link which will be emailed to the email address you used on your account. This link will be emailed to you right after you place your order online.

Finished NEGATIVES/PRINTS can be either :

DESTROYED (FREE)
PICKED UP PERSONALLY / VIA APP COURIER AT YOUR EXPENSE WAIT FOR OUR EMAIL BEFORE PICKUP . SCHEDULE IS DAILY (1PM-6PM) at our office (30 MATINO ST. REGRAY BUILDING, SIKATUNA VILLAGE, DILIMAN QUEZON CITY.
SHIPPED BACK TO YOU VIA LBC (Checkout Shipping fees)

SCANS for orders tagged FOR PICKUP (personal or via app-courier) will only be uploaded to your google drive link on the day you PICKUP your order/negatives/prints from our LOGISTICS CENTER.

GIRLIE VILLA
+639610853790
30 MATINO ST. REGRAY BUILDING, SIKATUNA VILLAGE, DILIMAN QUEZON CITY.
DAILY - 1PM- 6PM.
(Pin: SUNNY16 LAB)

SHIPPING BACK FEES EXCLUSIVELY USING LBC AS COURIER:

PHILLIPPINES SHIPPING FEE RATES (1-10 rolls of negatives and up to 100 prints)

METRO MANILA: PHP 200
LUZON VISAYAS MINDANAO: PHP 250
LBC BOXED PHP 300 (10+ rolls of negatives, multiple orders 100+prints or camera bodies inside)

(INTERNATIONAL SHIPPING PLEASE EMAIL US BEFORE PLACING AN ORDER)

Uncollected orders will be destroyed without prior notice 2 weeks after we send out the initial email that your order is ready for pick-up. We are doing this to prevent abandoned orders from piling up at our office.

+ DO YOU ACCEPT WALK-INS / DROP OFFS AT YOUR HQ?

We are open for SAME DAY PROCESS WALK-INS for colored film(c41) DAILY 9AM-6PM. Wait times depend on number of clients ahead of you but is usually an hour for most cases and cut-off is 4PM for SAME DAY PROCESS OF COLORED FILMS ONLY (C41).

We have an ANALOG CAFE / LOUNGE / BAR where you can wait for your orders at.

Please make an order online and pay online as well to facilitate faster transactions. Gcash and Cash is available On-Site.

We allow PERSONAL DROP-OFFS / DELIVERIES DAILY, 9AM - 7PM provided you have made an order online and paid for the said order online.

You must write your NAME, CONTACT NUMBER and ORDER NUMBER on your package prior to dropping it off.

DO not include your payment/cash inside your package.

FAQ